Shipping Policy

This Shipping Policy officially specifies all standardized delivery related rules applicable to every completed order generated on our e-commerce retail platform focusing on global mosquito repellent product sales, which shall serve as the only valid criterion governing order outbound arrangement, logistics transit management and final parcel delivery arrangement for all registered and guest customers completing payment transactions on our website. Our foundational shipping service principle highlights full complimentary global shipping covering all commodities listed within our store product catalog; no additional shipping cost, hidden delivery surcharge or regional location-based freight supplement will be imposed on customers for any confirmed valid order regardless of receiving country or residential territory around the world.

All pricing information displayed on individual product detail pages already excludes any prospective delivery expense, and the final checkout payable amount consumers see during settlement only contains commodity intrinsic value calculated under unified United States Dollar currency standard. Our platform completely bears all international logistics, customs clearance related regular transit fees and routine transportation expenditures arising from goods outbound shipment, which constitutes one of our fixed long-term preferential shopping benefits for all global shoppers using our online purchase service.

After customers complete full payment settlement for submitted orders via available payment channels on our platform, our internal warehouse management department starts formal order sorting and preparation procedures following fixed internal operational specifications. The official stipulated order processing cycle spans from one working day up to three consecutive working days counting from the moment of successful payment verification by our financial reconciliation system. Working days here exclude global public holidays, weekend rest days and unexpected warehouse suspension periods triggered by force majeure incidents beyond our reasonable operational control scope.

Within the predefined one to three working-day processing window, our warehouse staff sequentially finishes goods picking from inventory storage area, commodity appearance inspection, standardized shockproof packaging and outbound logistics document creation for each qualified paid order. Once all packing work is fully finalized, corresponding parcel will be formally handed over to our cooperated international logistics suppliers for subsequent cross-border transit arrangement. Customers can track real-time logistics progress via order management module inside their personal account page after formal outbound dispatch of respective parcel without extra tracking service charge.

After successful handover of packaged goods to contracted logistics partners, the standardized overall delivery lead time for all global shipments is fixed within six to twelve calendar days from outbound date to final recipient parcel receipt. Such six-to-twelve-day delivery timeframe applies uniformly to all receiving regions worldwide without separate domestic or overseas delivery time differentiation, and we do not provide optional expedited express delivery service or related rush shipment upgrade plan for any placed order temporarily under current platform operational setup.

It is important for all customers to acknowledge that the six to twelve calendar day delivery cycle is calculated based on conventional regular logistics transit condition. Rare unpredictable external factors such as temporary regional customs inspection delay, extreme abnormal weather impact on international transportation route or short-term local logistics network breakdown may lead to minor natural delivery schedule fluctuation out of our controllable range. If relevant abnormal transit circumstance emerges causing obvious delivery postponement, our customer service team can assist users to submit logistics status verification application for further progress checking according to valid order information provided by customers.

When delivered parcels arrive at designated receiving addresses filled in by shoppers during checkout, recipients need to complete parcel receipt confirmation following the requirement set by local last-mile delivery service providers. In case of visible outer package damage, package missing sign or inconsistent outer packing status when receiving parcels, customers are suggested to retain relevant real picture evidence of abnormal packaging condition and submit related inquiry application to our customer service channel timely with corresponding order number for follow-up problem coordination processing.

For parcels marked as failed delivery due to invalid recipient address information submitted by shoppers at checkout stage or long-term recipient absence at receiving location resulting in automatic parcel return back to our designated warehouse, our aftersales team will contact relevant customers via platform internal notification to confirm corrected receiving details and arrange secondary re-delivery service accordingly. Secondary re-delivery service still falls under our free global shipping coverage without any extra repeated delivery cost charged to customers as long as information modification is finished following our official notification prompt.

This entire Shipping Policy takes effect for all orders successfully paid and confirmed after official policy release on our e-commerce platform, and we reserve the right to conduct reasonable clause revision on partial policy content according to future platform business development and global logistics environment variation; any updated policy content will be publicly displayed on this dedicated Shipping Policy page to inform all visiting customers transparently. All supplementary terms not explicitly covered inside existing policy clauses will be explained and disposed under the core guideline of free global shipping and standardized six-to-twelve-day conventional delivery timeline defined in this document.